Privacy Policy

Stellarpoint ("Company," "we," "us," or "our") is committed to protecting the privacy and security of personal information collected through our website, professional services, and business communications. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

This policy applies to all personal information processed by Stellarpoint in connection with our Salesforce consulting services, website operations, and client relationships.

We collect and process the following categories of personal information:

We process personal information for the following legitimate business purposes:

• Providing professional Salesforce consulting services and technical support
• Processing and fulfilling consultation requests and service inquiries
• Communicating about our services, project updates, and business matters
• Improving our website functionality, user experience, and service offerings
• Conducting market research and business development activities
• Ensuring network security, fraud prevention, and legal compliance
• Marketing communications and promotional activities (with your consent)
• Analyzing website performance and optimizing digital marketing efforts

Stellarpoint does not sell personal information to third parties. We may share personal information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with business operations (hosting services, analytics providers, payment processors) under strict confidentiality agreements
• Legal Requirements: When required by law, legal process, or governmental request
• Business Protection: To protect our rights, property, safety, or that of our clients
• Business Transactions: In connection with mergers, acquisitions, or asset sales (with appropriate privacy protections)
• Consent: When you have provided explicit consent for specific sharing purposes

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences for future visits

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may impact website functionality.

Stellarpoint implements comprehensive security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Industry-standard encryption for data transmission and storage
• Multi-factor authentication and access controls for internal systems
• Regular security assessments and vulnerability testing
• Employee training on data protection and confidentiality requirements
• Incident response procedures for potential security breaches
• Secure hosting infrastructure with reputable cloud service providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing activities
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing activities that require consent

To exercise these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframes required by applicable law.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Client project data: Duration of engagement plus 7 years for legal and audit purposes
• Marketing communications: Until you opt-out or withdraw consent
• Website analytics: 26 months from collection date
• Contact form submissions: 3 years from last contact
• Legal and compliance records: As required by applicable laws and regulations

Stellarpoint operates primarily in the United States. If you are located outside the U.S., please be aware that information we collect may be transferred to, processed, and stored in the United States. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Adequacy decisions for certain jurisdictions
• Certification schemes and codes of conduct where applicable

Stellarpoint reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

• Prominent notice on our website homepage
• Email notification to active clients and subscribers
• Updated effective date on this policy page

We encourage you to review this policy periodically to stay informed about how we protect your privacy.